Job Description
- Identifying hardware and software solutions
- Troubleshooting technical issues (under minimal supervision)
- Diagnosing and repairing faults
- Resolving network issues (if any)
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment
Send application or enquiry to