IT Technical and Support

Type: Full-Time     Category: Information Technology Technical
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Job Description

  1. Identifying hardware and software solutions
  2. Troubleshooting technical issues (under minimal supervision)
  3. Diagnosing and repairing faults
  4. Resolving network issues (if any)
  5. Installing and configuring hardware and software
  6. Speaking to customers to quickly get to the root of their problem
  7. Providing timely and accurate customer feedback
  8. Talking customers through a series of actions to resolve a problem
  9. Following up with clients to ensure the problem is resolved
  10. Replacing or repairing the necessary parts
  11. Supporting the roll-out of new applications
  12. Providing support in the form of procedural documentation
  13. Managing multiple cases at one time
  14. Testing and evaluating new technologies
  15. Conducting electrical safety checks on equipment
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