Customer Service Representative - Native Japanese Speaking

Type: Full-Time     Category: Others
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Job Description

Japanese Speaking Customer Service Representative (Multiple vacancies)
Location: Kuala Lumpur
Salary: undisclosed

MUST HAVE

  • Local JLPT N1 / N2 holder who has completed high school with at least 1 year of experience
  • Native Japanese Bachelor Degree fresh graduates are welcomed to apply
  • Able to read, write, and speak fluently and spontaneously in Japanese
  • Able to work in shift basis

Responsibilities:

  • Summary: To provide premium customer support to the client. This support is provided by either phone or email.
  • Provide primarily customer service based phone support to the client's customers
  • Activate and engage with client/customer whilst providing accurate information of customers issue at hand
  • Accurately record and update customer's cases into the client's CRM and trackers following appropriate processes
  • Provide accurate and understandable information to all customers and support partners
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
  • Ensure all follow ups are done in a timely manner
  • Ensure all SLA's are met appropriately
  • Maintain high level of customer satisfaction whilst maintain a professional manner
  • Be familiar with all policy, processes, and product knowledge and escalation paths
  • Remain polite, patient and courteous with customer throughout the experience
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction

General Requirement:

  • Age: 20 - 39
  • Spoken Language: Japanese

Job Condition:

  • Industry: BPO
  • Working Days: Shift-based
  • Working Hours: 24 x 7
  • Type: Permanent
  • Shift Work: Yes
  • Probation Period: 3 month
  • Allowances: Discuss during interview
  • Bonus: Discuss during interview
  • Annual Leave: Included
  • Benefits: EPF, SOCSO & etc
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