IT Support Technician - Outdoor

Type: Full-Time     Category: Technical
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Job Description

* Basic computer troubleshooting skills.
* Languages: Bahasa Malaysia, fluent in Mandarin & English.
* Basic salary + Allowance + Inventive + OT.
* EPF + SOCSO + EIS.
* Own transportation, prefer motorcycle
* Able to work independent and able to outstation.

Job Scope:
* Installing and configuring client computer systems.
* Responding to client IT support requests.
* Meeting with clients to diagnose software, networking, or hardware issues.
* Providing technical support on-site or via remote-access systems.
* Offering solutions that meet the needs of the client.
* Repairing hardware malfunctions, software issues, and networking problems.
* Managing multiple cases at one time.
* Following up with clients to ensure the problem is resolved.
* Delivery, installation, configuration & testing on hardware purchased by customers
* Maintaining good customer relations.
* Testing and evaluating new technologies
* Tracking and managing work records. (Onsite Form - Service Report)
* Compiling job reports and update on CRM. (Daily)

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