Parking Attendant (Petaling Jaya)

Pay: RM2,000.00 - RM3,000.00 per month

Job Responsibilities

1. Supervisory and Monitoring (Automated Operations):

a. LPR System Oversight:

• Continuously monitor the LPR system interface for smooth operation, ensuring accurate plate recognition and barrier gate functionality.
• Verify that license plates are being captured correctly, including local Malaysian plate formats (standard, "Putrajaya", "Malaysia", "Madani", EV plates, etc.) which LPR systems in Malaysia are designed to recognize.
• Monitor system alerts for misreads, unrecognized plates, or system malfunctions.

b. Real-time Traffic Flow Management:

• Observe traffic flow at entry and exit points, especially during peak hours, to ensure no congestion caused by system issues.
• Intervene manually if an LPR misread or system glitch prevents a vehicle from entering or exiting.
• Direct drivers to alternative entry/exit points or provide manual override when necessary.
• Occupancy Monitoring:
• Utilize the LPR system's data to monitor real-time parking occupancy levels.
• Provide information to drivers regarding available parking spaces or direct them to designated zones.
• Update "Car Park Full" signs as needed, based on system data.

c. Security Surveillance:

• Actively monitor CCTV feeds integrated with the LPR system for suspicious activities, unauthorized vehicles (e.g., blacklisted plates), or security breaches.
• Cross-reference LPR data with images to identify and report any discrepancies or potential security threats.
• Be vigilant for vehicles attempting to tailgate or bypass the system.

2. Customer Service (Enhanced Focus):

a. Assistance with LPR Issues:

• Primary Contact for Technical Difficulties: Be the first point of contact for drivers experiencing issues with LPR entry/exit (e.g., plate not recognized, barrier not lifting, TNG eWallet deduction issues).
• Troubleshooting: Guide customers through common LPR-related problems, such as ensuring sufficient TNG eWallet balance, proper vehicle positioning, or re-scanning if needed.
• Manual Intervention: Manually open barriers or process entry/exit for legitimate users when the LPR system fails to recognize their plate due to dirt, damage, or system error.

b. Payment Support:

• Assist customers with cashless payment systems (e.g., Touch 'n Go eWallet, credit/debit card) that are often integrated with LPR.
• Handle cases where cashless payments fail or require manual intervention for reconciliation.
• Provide clear instructions on how to use the automated payment terminals.
• In some cases, attendants may still handle cash payments for specific scenarios or visitor types if the system allows.

c. General Inquiries:

• Provide directions within the carpark and to surrounding facilities.
• Help customers locate their vehicles, potentially using the LPR system's entry/exit records if access to such data is permitted.
• Address general queries and resolve complaints professionally and courteously.

3. Enforcement and Incident Response:

a. Violation Management:

• Identify and report parking violations not detected by the LPR system (e.g., parking outside marked bays, disabled bay misuse).
• Issue warnings or coordinate with relevant authorities for enforcement actions (e.g., clamping, towing) as per carpark policy.
• Verify if vehicles parked in designated areas (e.g., season pass, VIP, EV charging bays) are authorized, often by checking the LPR system's registered vehicle database.

b. Security Incident Response:

• Respond promptly to security alerts generated by the LPR system (e.g., blacklisted vehicle entry/exit).
• Document and report any incidents, accidents, or suspicious activities, utilizing LPR data (entry/exit times, vehicle images) as evidence.
• Liaise with security personnel, building management, or emergency services as required.

4. Maintenance and Reporting:

a. Basic System Checks:

• Conduct routine checks of LPR cameras, sensors, and barrier gates to ensure they are clean and functioning correctly.
• Perform basic troubleshooting like clearing dust from camera lenses or checking cable connections.
• Report any equipment malfunctions or damage to the technical support team or management.

b. Data Reporting (Limited):

• Assist in generating basic reports on parking occupancy, traffic flow, and incidents based on LPR system data, if required by management.
• Document daily activities, including customer assistance, incidents, and maintenance issues.

c. Cleanliness and Order:

• Maintain the cleanliness and orderliness of the parking area, particularly around entry/exit points and customer service booths.
• Report any maintenance needs (e.g., lighting, signage, road markings) within the carpark.

Job Requirements

• Maintain a professional look and demeanour.
• Possess strong communication skills (Bahasa Malaysia and English).
• Be knowledgeable about the LPR system's functionalities and troubleshooting steps.
• Be proactive, observant, and capable of working independently and as part of a team.