Customer Support Coordinator - Maintenance (Kuching)

5BILIK Co-Living provides fully furnished rooms and quality living facilities for working professionals and college students.

With approximately 300 rooms across prime locations in Kuching, including Simpang Tiga and Milan Square, we are committed to providing a comfortable living environment and better experiences for our residents.

As we continue to expand and improve our services, we are looking for responsible, hardworking, and service-oriented individuals to join our team!

JOB RESPONSIBILITIES :

• Attend to residents’ enquiries, requests, and daily needs.
• Handle complaints and follow up on issues promptly.
• Ensure rooms and facilities are clean and in good condition.
• Perform basic maintenance and simple repairs.
• Replace door knobs, locks, and basic fittings.
• Assist with furniture relocation and room setup.
• Check minor lighting issues and coordinate repairs.
• Update records using basic computer systems.
• Carry out other related duties as required.

JOB REQUIREMENTS :

• Responsible, reliable, hardworking, and willing to learn.
• Possess own transport and be willing to travel between properties.
• Able to speak and write in English and Bahasa Malaysia.
• Possess basic computer literacy skills.
• Basic maintenance or handyman skills are an advantage.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• Previous experience is an advantage but not compulsory.

STAFF BENEFIS :

• Basic Salary
• Petrol Allowance
• Special Staff Accommodation Rates
• Performance-Based Incentives
• Special Allowances
• Company Trips & Team Activities
• Career Growth Opportunities