CRM & Remarketing Executive (Bukit Jalil KL)

Position: CRM & Remarketing Executive

Location: C-9-3, The Link 2, Jalan Jalil Perkasa 1, Bukit Jalil, 57000 Kuala Lumpur, Malaysia

Job Type: Contract (12 Months renewable, if not renewed 1 month compensation)

Salary: RM4,100 – RM7,500 (depending on years of experience)

About the Company:

A global luxury travel platform based in Hong Kong & Singapore providing intriguing and in-depth tour services to travellers in Asia.

Responsibilities:

• HubSpot CRM Management: Maintain and update customer profiles, lead statuses, and sales pipelines within HubSpot.
• Automation & Workflow Optimisation: Set up and refine email sequences, workflows, and automation rules to enhance lead nurturing and customer engagement.
• Drafting email & WhatsApp remarketing messages in mainly Mandarin via leveraging AI.
• Constantly leverage HubSpot, Omnisend (Email platform) and WhatsApp as remarketing tools.
• Lead Segmentation: Organize and segment customer and prospect lists for targeted marketing campaigns and sales follow-ups.
• Data Clean-Up & Integrity: Regularly audit the CRM to remove duplicates, standardise data, and ensure accuracy for reporting and outreach.
• Sales & Marketing Support: Assist in creating and assigning tasks for the sales team, ensuring timely follow-ups and tracking customer interactions.
• Reporting & Insights: Generate weekly and monthly CRM reports on pipeline progress, lead conversion rates, and campaign effectiveness.

Requirements:

• Minimum Education: Diploma/STPM
• Experience: 2 – 10 years
• Language: Proficiency in both English and Cantonese is a MUST
• Eager to learn and thrive in a high-pace, growth-driven environment

Benefits:

• Parking Allowance: RM100
• Annual Leave: 8 days per year
• Notice Period: 1 Month

Interested candidates, kindly send your updated resume along with this job post screenshot via email OR WhatsApp to us at +601167640910 / +60 16-297 9164