Customer Support & Operation Executive (Kuala Lumpur)

HIRING: Customer Support & Operation Executive

Employer: Synergy Staffing Sdn. Bhd. 201301016717 (1046550-A)

Client/Work Location: C-9-3, The Link 2, Jalan Jalil Perkasa 1, Bukit Jalil, 57000 Kuala Lumpur

Industry: Travel / Luxury / Hospitality

About the Company:

A global luxury travel platform based in Hong Kong & Singapore, providing intriguing and in-depth tour services to travellers in Asia.

Salary Range: RM 4,100 – RM 7,500

Work Schedule:

• Sunday: 9:00 AM – 6:00 PM
• Monday to Thursday: 2:00 PM – 10:00 PM
• Friday: Off day
• Saturday: Rest day

Responsibilities:

• Provide professional and timely assistance to travellers via email, WhatsApp, and live chat, ensuring high levels of satisfaction.
• Proactively engage with inbound travel inquiries, provide personalized tour recommendations, and convert leads into bookings.
• Manage end-to-end booking processes, including itinerary adjustments, payments, and confirmation logistics.
• Deliver personalized service that aligns with the premium nature of the brand and leverage AI tools.
• Work closely with CRM and operations teams to ensure seamless handovers and accurate client records in HubSpot or equivalent CRM platform.
• Actively listen to customer feedback and provide insights to the product team to help refine tour offerings.
• Maintain a high standard of accuracy in all documentation and internal reporting.

Requirements:

• 2–8 years of experience in a customer support role, preferably within the travel, luxury, or hospitality sectors.
• Willingness and ability to work night shifts and weekends to support round-the-clock customer enquiries.
• Excellent command of English and Cantonese (Mandarin is a plus).
• Strong problem-solving abilities, high attention to detail, and a warm, service-oriented personality.
• Comfortable using CRM tools (HubSpot experience preferred) and modern messaging platforms.
• Eager to learn, self-motivated, and able to thrive in a high-pace, growth-driven environment.

Notice Period: 1 Month

How to Apply:

Email or WhatsApp to us at +601167640910 your resume along with this job post screenshot