Senior Cruise and Expedition Tour Manager (Bukit Jalil KL)

Position: Senior Cruise and Expedition Tour Manager

About the Client

The client is a global luxury travel platform based in Hong Kong, specialising in immersive cruise and polar expedition experiences across Asia and beyond, with a strong emphasis on Mandarin/Cantonese-speaking markets like Hong Kong and Taiwan. They are dedicated to curating unforgettable journeys, from Arctic Northern Lights voyages to Antarctic expeditions, that blend adventure and cultural exploration.

Position Overview

• Agency: Synergy Staffing Sdn. Bhd. 201301016717 (1046550-A)
• Client Location: C-9-3, The Link 2, Jalan Jalil Perkasa 1, Bukit Jalil, 57000 Kuala Lumpur, Malaysia
• Vacancy Available: 1 Position
• Job Type: Full-time (1-Year Contract, renewable based on evaluation and demand)
• Monthly Salary Range: RM 8,000 - RM 15,000

Key Responsibilities

• Cruise Partnerships: Develop and manage relationships with cruise companies, negotiating the best deals for group bookings and exclusive options, with a focus on polar expeditions to the Arctic and Antarctica.
• Tour Onboard: Add new cruise and expedition tours to the company website, making sure listings are accurate and complete.
• Website and Brochure Preparation: Create clear tour descriptions, itineraries, and brochures for the website and marketing materials, emphasising standout features of expeditions.
• Operations Guidance: Guide the operations team in managing bookings, logistics, and smooth tour delivery, including coordination with land operators as required.
• Customer Service Oversight: Guide the customer support team in delivering strong pre-sale advice and post-sale assistance to boost client satisfaction.
• Trend Monitoring: Track trends in the cruise and expedition sector to improve our offerings and spot new growth areas, especially in polar tours.

Requirements

• Experience: At least 5 years of working experience in the tourism or cruise field, with hands-on experience in cruise partnerships and polar expedition tours.
• Technical Skills: Solid negotiation skills and deep knowledge of cruise operations, including deal setup and handling unique aspects like Arctic and Antarctic logistics and add-on activities.
• Project Management: Strong project management abilities with close attention to budgets, timelines, and quality details.
• Adaptability: Open to learning and flexible in a fast-moving work setting.
• Language Proficiency: Must be fluent in English and Mandarin to communicate well with global partners and teams. Proficiency in Cantonese is an added advantage.

How to Apply: 

Email or WhatsApp to us at +601167640910 your resume along with this job post screenshot.