Customer Service Operation - Senior Assistant (Puchong)

Position: Customer Service Operation (Senior Assistant)
Employer: SYNERGY STAFFING SDN. BHD. 201301016717 (1046550-A)

Client Work Location: 2, Jalan PPU 1, Taman Perindustrian Puchong Utama, 47100 Puchong, Selangor

Department/Site: Sort KLP, Ops Office

Position Level: Senior Assistant - SS2.2

Monthly Salary: RM 2,700.00 – RM 2,800.00 (Inclusive of RM 100 phone allowance)

Role Overview
We are seeking a dedicated and professional Customer Service Operation specialist to join our logistics operations team. In this role, you will act as a key point of contact for clients, handling a high volume of interactions via email, chat, and phone to ensure seamless order processing, shipment tracking, and issue resolution.

Key Responsibilities

• Client & Customer Support: Provide exceptional, empathetic, and professional customer service to logistics clients via email, live chat, and phone calls.
• Issue Resolution: Act as a central point of contact to address inquiries, manage complaints, track shipments, and provide accurate delivery updates.
• Cross-Functional Collaboration: Coordinate closely with internal operations and cross-functional teams to identify root causes of logistics issues and ensure timely order processing.
• Process Improvement: Analyze customer feedback and trends to help develop and implement strategies that enhance overall customer satisfaction, loyalty, and experience.
• Subject Matter Expertise: Maintain up-to-date knowledge of logistics operations, system updates, policies, and procedures to deliver accurate information.

Requirements & Qualifications

• Education: Minimum Diploma, A-Level, or Bachelor’s Degree in Business Administration or any related field.
• Experience: Previous experience in customer service is an advantage; fresh graduates are highly encouraged to apply.
• Language Skills: Fluent in English and local languages, with excellent interpersonal and communication skills. (Mandarin NOT required).
• Operational Knowledge: A strong foundational understanding of logistics processes and customer service best practices is preferred.
• Flexibility: Ability to work in a fast-paced environment and work shifts, weekends, and public holidays when operationally required.
• Attributes: Passionate about enhancing client/seller experiences, possessing a strong team spirit, and an enthusiasm for continuous learning.

Benefits & Perks

• Competitive basic salary.
• Fixed monthly phone allowance (RM 100 included in package).
• Established career pathing within logistics operations.

To Apply: WhatsApp +601167640910 OR email to us your resume with screenshot of this job post.