Service Advisor (Cheras/Old Klang Road/Padang Jawa/Glenmarie)

JOB REQUIREMENT

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Customer service experience is an added advantage
• Able to communicate effectively and clearly to customers and the servicing team.
• Able to write effectively and clearly to customers and the servicing team.

JOB RESPONSIBILITIES

• Greeting customers and helping them determine repairs and relevant costs
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Greeting customers and helping them determine repairs and relevant costs
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up
• Scheduling service appointments for existing customers and prospect customers
• Handle calls and inquiries from customers, follow up with customers