Customer Support - Taiwan/Hong Kong Market (Kuala Lumpur)

CUSTOMER SUPPORT (TAIWAN / HONG KONG MARKET) – MANDARIN & CANTONESE SPEAKER

Kuala Lumpur
RM2,500 - RM3,000
FULL TIME

ROLE HIGHLIGHTS:

Working Hours: 9:00 AM – 6:00 PM, 10:00 AM – 7:00 PM

Working Days: 5.5 days per week (rotational)

Work Arrangement: 30% Voice, 70% Desk-based work

• Handle customer support for Taiwan and Hong Kong market
• Provide assistance via voice calls and written communication
• Resolve customer inquiries and service-related issues efficiently
• Maintain accurate records of customer interactions
• Follow company SOPs and service quality standards
• Perform desk-based support tasks when required

REQUIREMENTS:

• Malaysian citizens only
• Minimum SPM / O-Level / IGCSE (including candidates who have sat for SPM without certificate)
• Able to communicate in English (basic level)
• Fluent in Mandarin and Cantonese (Traditional CN required)
• Up to 35 years old (up to 45 years old considered depending on profile)
• Strong communication skills and customer service mindset

BENEFITS:
Joining Bonus: RM2,500 (paid in Month 6 and Month 9, RM1,250 each time)