Customer Service Executive - E-Hailing (Johor Bahru)

• Handling all inbound calls, live chat, and email regarding customer general inquiries, complaints, comments, feedback, and other issues related to the company's products.
• Exceeding customer expectations in terms of customer service and providing accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements

• Malaysian only
• Minimum SPM
• Proficient in typing
• Good computer literacy
• Able to speak in English, Mandarin & Cantonese
• Able to read Traditional CN characters

Benefits & Perks

• Salary:
• Basic: RM 3,200/month
• + KPI Allowances up to RM400
• + Night Shift Allowance up to RM300
• + 6 Days Allowance up to RM300
• Benefits:
• 1 month accommodation provided for outstation
• Joining bonus RM5,000
• Leave Entitlement:
• Annual Leave - 12 days
• Medical Leave - 14 days