Customer Service Officer (George Town)

• Interact with customers – shipment arrangement for Air, Sea & Land (Inbound & Outbound).
• Maintaining strong relationships with suppliers (airlines, trucking companies and others).
• Solve customer and carrier problems / other issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operating system.
• Track and trace shipments as required.
• Utilize Process Workflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Ensure all customers' standard operating procedures are followed and updated.
• Communications - timely responses to emails etc. (internal and external).

Requirements:

• Fresh graduates are encouraged to apply
• Or Candidate possess a Diploma, Degree in Management, Business, or an equivalent
• Knowledge of spoken and written Mandarin will be an added advantage

Qualification:

• 1 - 2 years of working experience in the related field.
• Proficient in MS Office
• Ability to work under minimum supervision.
• Good interpersonal, communication and presentation skill.
• Good analytic skills, attention to detail, and problem-solving skills.