Guest Relation Officer (Tanjung Tokong)

Job Summary

The Guest Relations Officer is responsible for ensuring excellent customer service and guest satisfaction. The role involves welcoming guests, handling inquiries and complaints and creating a positive experience throughout the guest’s stay or visit.

Key Responsibilities

• Welcome and greet guests in a friendly and professional manner
• Assist guests with check-in and check-out procedures
• Respond to guest inquiries via phone, email or in person
• Handle guest complaints efficiently and escalate when necessary
• Coordinate with housekeeping, front office and other departments to ensure smooth operations
• Monitor guest feedback and suggest service improvements
• Provide information about hotel facilities, promotions and local attractions
• Ensure lobby and reception areas are well-presented
• Maintain guest records and update system accurately