Quality Assurance Specialist (Senai)

Job Summary

We are looking on behalf of our client for a Quality Assurance Specialist to manage and continuously improve our Quality Management System (QMS). This role requires strong ISO 9001 knowledge, hands-on audit experience, and the ability to communicate confidently with both local teams and international customers.

Key Responsibilities

• Establish, implement, and maintain ISO 9001 Quality Management System

• Prepare and maintain quality system documents (Quality Manual, SOPs, procedures)

• Plan, conduct, and report internal audits

• Coordinate and professionally host customer and external audits

• Handle audits from foreign customers (Europe, USA, Japan, Korea)

• Prepare corrective and preventive action plans and follow up on improvements

• Perform root cause analysis using tools such as 8D and 5 Why

• Develop process flow charts and support process improvement activities

• Work closely with production, engineering, and other departments to ensure quality compliance

Mandatory Requirements:

Education

• Minimum: Diploma in Engineering, Science, or Quality Management (or related field)
• Preferred: Bachelor’s Degree; ISO Internal Auditor Certification

Work Experience

• Mandatory: 2–3 years of QMS experience in a manufacturing environment

• Preferred: Experience in die-casting, machining, or metalworking

• Strong Advantage: Experience handling audits from European / American / Japanese / Korean customers

Language Proficiency

• English: Able to conduct audit meetings and write professional reports

• Malay: Fluent communication with local teams and authorities

• Mandarin: Able to understand work instructions and conduct basic communication

Core Skills & Competencies

System Management

• Strong knowledge of ISO 9001 requirements

• Able to independently manage and maintain QMS

• Experienced in audit planning, execution, and reporting

• Familiar with customer audit expectations and focus areas

• Confident in leading audit meetings and follow-up actions

Quality Tools

• Root Cause Analysis (8D, 5 Why)

• Process flow chart preparation

• Continuous improvement mindset

Working Day: Isnin-Jumaat 08.30 am -05.30 p.m