Field Service Engineer (Remote Working/Bintulu)

Working Days & Hours:

• Working Hours: From 8 am to 5 pm
• Work Days: Monday to Friday only

You will be responsible in supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Products support mainly on core products such as Gas Chromatography (GC), Liquid Chromatography (LC) and GC/MSD. Our varied product lines include hardware, software, and networking products as well as operating systems.

Job Requirements:

• A Bachelors or Masters’ Degree within the science field – e.g. Chemistry Engineering, Biomedical Engineering, Biotechnology or equivalent.
• 3+ years of experience in a similar position or experience as an end user, but fresh graduates are welcome to apply.
• Experience with troubleshooting and problem solving.
• Experience with Agilent solutions products & product experience with PerkinElmer, Shimadzu or similar.
• Verbal and written communication is clear, respectful, and timely.
• Ability and willingness to travel extensively as well as enjoy working remotely, whilst engaging and visiting customers on-site.
• This position is based in Sarawak. Sarawakian candidates or those currently residing in Sarawak are encouraged to apply.

Job Scopes

• Installs and optimizes hardware/software/network products and configurations at customer/end user sites.
• Performs maintenance and repairs.
• Implement fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Diagnoses and resolves product performance issues and provide an end-to-end solution.
• Ensures customer satisfaction by guiding and training users/customers on preventive maintenance and configurations.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Train other field engineers and customers in the solutions

Benefits & Remunerations

• Salary Range: RM 3,500 to RM 4,000
• EPF, SOCSO & EIS
• Medical & Annual Leave
• Travel Allowance
• Productivity Allowance