Call Centre Customer Service Officer

Type: Full-Time     Category: Customer Service-Support
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Job Description

Remuneration Package:

  • Salary: from MYR 2,000.00 to MYR 3,000.00 per month (including allowances)

Responsibilities

  • Handle inbound calls, enquiries and feedback for a booking website
  • Provide accurate and efficient support to caller
  • Communicate to 2nd Level Support issues
  • Log down cases in the Case Management System
  • Answer enquiries via email

Requirements

  • Computer Literate
  • Able to work on rotating shifts such as:
  • Morning (8am to 5pm)
  • Afternoon (11am to 7pm)
  • Has at least 6 months of customer service experience
  • Excellent communication skills
  • Able to speak and type in English, Bahasa Melayu, Mandarin
  • Able to work half day on Saturday
  • Customer Service experience has an advantage

Our Company Website: https://skubbs.com/

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