Customer Relations Officer - Full Time (Kuala Lumpur)

Job Summary:

As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities:

Customer Service

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions, and fun content on TGV’s platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements:

Experience: 

• Customer service experience is a plus

Skills:

• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends, and public holidays

Why TGV?

• Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.
• Gain hands-on experience in customer service, social media engagement, and cinema operations - great for your resume!
• Part-time today, full-time tomorrow! Many of our team members grow into permanent roles.
• Use your creativity to engage with customers online and help promote the TGV experience.
• Help create memorable experiences for guests - from blockbuster premieres to themed events.