Officer - Customer Service/Operations (Perai)

Officer, Customer Service / Operations (Land Transport)

Client: Schenker Logistics (Malaysia) Sdn Bhd
Location: Lorong Perusahaan Utama 3, Kawasan Perindustrian Prai Fasa 4, 14000 Bukit Mertajam, Penang
Work Mode: Work From Office (WFO)
Contract: 12 months (renewable, potential for extension)

Working Days & Hours:

• 6 days work week
• Shift 1: 12:00 PM – 9:00 PM (1-hour break)
• Shift 2: 7:00 PM – 4:00 AM (1-hour break)
• Weekend work (Sat/Sun) considered Overtime (OT), same shift hours

Salary & Benefits:

• Basic Salary: RM2,600 – RM3,000 (depending on experience)
• OT Claims: Entitled
• Other benefits as per company policy

Job Overview:

This role is responsible for supporting daily customer service and operations functions related to land transport logistics. You will ensure smooth communication with customers, coordinate transport activities, and support the branch in delivering excellent service.

Key Responsibilities:

Logistics / Warehouse Coordination:

• Work closely with warehouse and transport teams for delivery scheduling & dispatch.
• Coordinate with drivers/dispatchers to track shipments and provide updates.
• Assist in route planning & vehicle assignment to optimize schedules.
• Ensure accurate documentation (invoices, delivery notes, transport records).

Customer Service & Coordination:

• Serve as the first point of contact for customer shipment inquiries & service issues.
• Provide timely updates on shipment status, delays, and delivery timelines.
• Handle customer complaints and coordinate with internal teams for resolution.
• Maintain strong relationships with stakeholders through professional service.
• Proactively communicate disruptions or schedule changes.
• Suggest improvements based on recurring customer concerns.

Documentation & Reporting:

• Maintain accurate records of interactions & issue resolutions.
• Prepare daily/weekly/monthly reports on service levels & satisfaction.
• Ensure compliance with company policies in all documentation.
• Support supervisor in data entry, invoice verification & reporting.
• Monitor customer feedback to improve service delivery.

Job Requirements:

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, Business Admin, or related field.
• 1–3 years of experience in customer service, logistics, or transport operations.
• Knowledge of transportation regulations & compliance.
• Proficiency in MS Office (Excel, Word, Outlook) & logistics software.
• Strong multitasking, problem-solving, and communication skills.
• Able to work under pressure in a fast-paced logistics environment.
• Male