Business Operations Manager (Shah Alam)

Operational Oversight & Execution:

• Support the end-to-end operational planning and delivery of global BBW events from planning, production, logistics, to post-event wrap-up.
• Ensure detailed execution of artworks, booth/trolley preparation, packing schedules, event layouts, and show-day operations.
• Liaise with vendors for printing, setup, logistics, F&B, AV, and venue coordination.
• Supervise on-ground event crews, part-timers, and logistics teams during setup, show, and teardown.
• Anticipate and resolve operational gaps such as delivery misalignments, equipment issues, or crew coordination.
• Maintain detailed project timelines, checklists, trackers, and status updates for each event.
• Ensure that all departments are aligned and deadlines are met.

 Documentation & Compliance:

• Manage all documentation related to event execution: contracts, permits, vendor agreements, compliance forms, approvals, and post-mortem reports.
• Ensure that all paperwork is complete, up to date, and filed according to internal SOPs.
• Oversee event-related insurance requirements, including logistics insurance, damage/loss coverage, and other risk-related documentation.
• Lead and supervise the work of a Document Controller, ensuring consistency, accuracy, and timely updates across all operational documents.

 Floor Plan & Setup Oversight

• Work with internal teams to review and finalize floor layouts, traffic flow, and functional space allocation.
• Coordinate with warehouse, logistics, and venue partners to ensure readiness and compliance with setup requirements.
• Ensure safety, compliance, and housekeeping standards are maintained throughout the event period.

 Cross-Team Support:

• Act as a bridge between departments (Marketing, Creative, PR, Finance, Warehouse, etc.) to ensure clear communication and task execution.
• Escalate bottlenecks early and propose resolutions in coordination with the Business Director.

 On-Ground Execution Support:

• Be present on-site when needed to support pre-opening setup, troubleshooting, and operational readiness.
• Lead or support daily operational briefings and follow-ups during the event period.

Process Improvement:

• Identify areas for improving efficiency, structure, and coordination in how global events are managed.
• Support the development of SOPs, templates, and workflows to strengthen operational discipline.

Requirements:

• Minimum 8 - 10 years’ experience in event operations, logistics, or large-scale project execution.
• Strong in administration, timelines, coordination, and on-ground execution.
• Super organized, disciplined, and great with checklists and follow-ups.
• Comfortable working extended hours and across time zones when needed.
• Preferably has experience in exhibitions, events, or retail buildouts (regional/international exposure is a bonus).
• Strong communicator, solution-oriented, and works well under pressure.
• Flexible, able to be on-site at events and work extended hours.