Shipping Manager - Shipping Liner (Shah Alam)

Our client is a subsidiary of a Hong Kong public listed company and a China state-owned company is a one-stop logistics solutions provide which include Freight Forwarding (which covers customs clearance and haulage), Project Logistics, Contract Logistics, Cross-Border e-Commerce Logistics and other services. They are currently looking for the right candidate to fill the following position

SHIPPING MANAGER (Shipping Liner)

(Based in Setia Alam HQ, Selangor)

RESPONSIBILITIES:

1. Maintain Operational Excellence:

• Container vessel’s operations: vessel’s scheduling, voyage planning, slot allocation, and ensuring vessels are properly maintained and equipped.
• Negotiation: negotiating with shipping lines, container terminals, freight forwarders, container depots and port authorities to secure favorable rates and terms.
• Logistics and Supply Chain: Deepen cooperation with freight forwarders, NVOCC, SOC owners, etc. to fulfill requirements of shipping liners to expand market share and open new routes.
• Documentation: Ensuring accurate and timely preparation of shipping documentation, such as Booking Confirmation, Bill of Lading, Pre-Alerts, Notices of Arrival (NOA) and Delivery orders (DO).
• Team Leadership: Managing and motivating a team of shipping professionals, including operations staff, port agents, depot staff, and other support personnel.
• Cost Management: Monitoring and managing costs associated with shipping operations, including port fees, shipping agency fee, depot operation fee and other expenses.
• Reporting: Preparing and analyzing operational reports, verifying port and vendor bills, and coordinating with authorities.

 2. Facilitate Relationships:

• Collaborate with our team members, shipping liners, third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with shipping liners, customers, responding timely and following up on issue resolution.
• Provide reporting and documentation support to shipping liners, customers, etc.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

REQUIREMENTS

• Bachelor’s degree or above is preferred
• At least 2 years of work experience in the shipping liner company/ freight forwarding/NVOCC.
• Preferably with Shipping Line Business Development and excellent follow up with customers and the network
• Good understanding of shipping and logistics, as well as export/import documentation and procedure.
• Resourceful, proactive, presentable, and with a positive attitude
• Proven track record of strong customer service skills, interacting with customers and being client focused
• .Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
• Ability to work in a fast-paced and deadline-driven environment.
• Basic PC knowledge, with the ability to quickly adapt to new software applications and usage of Microsoft Excel
• Proficiency in Mandarin (written & spoken), English and Bahasa Malaysia languages

Salary: RM7,000 – RM10,000, to commensurate with experience.  Position reports to the Assistant General Manager