General Manager (Petaling Jaya)

We are looking for a hands-on and results-oriented General Manager to lead our new 24-hour retail store. Reporting to the Head of Department, this role is responsible for the store’s overall performance — including strategy, operations, team leadership, customer experience, and profitability.

Key Responsibilities

1. Store Leadership & Strategy

• Lead and drive the store’s overall performance and long-term strategy.
• Set store objectives aligned with wider business goals.
• Work closely with central teams on marketing, merchandising, and operations.

2. Operations, Administration & Facilities

• Oversee daily store operations, including shift planning, merchandising, SOP compliance, and service standards.
• Manage 24-hour operations across multiple departments.
• Supervise administration, cleaning, and security functions to maintain a safe and efficient environment.
• Ensure compliance with facility, safety, and regulatory standards.

3. Financial & Lease Management

• Manage full P&L, budgeting, and cost control.
• Report financial and operational performance to senior management.
• Oversee lease and tenancy matters, including negotiations and renewals with mall operators.

4. Marketing, Events & Customer Experience

• Drive in-store marketing efforts to increase footfall and sales.
• Plan and execute monthly events to engage customers and enhance brand presence.
• Ensure effective visual merchandising and high service standards.
• Handle customer issues promptly and professionally.

5. Team Leadership & Shift Management

• Lead, coach, and develop store managers and team members.
• Oversee recruitment, onboarding, and workforce planning.
• Ensure proper shift scheduling and daily handovers for smooth operations.
• Foster a positive, service-driven team culture.

Requirements

• Bachelor’s degree in Business, Retail Management, or a related field.
• 8–10 years’ experience in retail, with at least 5 years in a senior leadership role.
• Experience managing large-format or 24-hour operations is an advantage.
• Strong background in retail operations, P&L, and team leadership.
• Familiarity with mall tenancy matters and lease agreements.
• Excellent problem-solving, communication, and organizational skills.
• Willing to work flexible hours and manage rotating shifts.