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General Manager (Petaling Jaya)

  • Petaling Jaya, Selangor, Malaysia
  • 31/05/2025
  • JYJ Career
Type: Full-Time     Category: Retail
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Job Description

We are looking for a hands-on and results-oriented General Manager to lead our new 24-hour retail store. Reporting to the Head of Department, this role is responsible for the store’s overall performance — including strategy, operations, team leadership, customer experience, and profitability.

Key Responsibilities

1. Store Leadership & Strategy

  • Lead and drive the store’s overall performance and long-term strategy.
  • Set store objectives aligned with wider business goals.
  • Work closely with central teams on marketing, merchandising, and operations.

2. Operations, Administration & Facilities

  • Oversee daily store operations, including shift planning, merchandising, SOP compliance, and service standards.
  • Manage 24-hour operations across multiple departments.
  • Supervise administration, cleaning, and security functions to maintain a safe and efficient environment.
  • Ensure compliance with facility, safety, and regulatory standards.

3. Financial & Lease Management

  • Manage full P&L, budgeting, and cost control.
  • Report financial and operational performance to senior management.
  • Oversee lease and tenancy matters, including negotiations and renewals with mall operators.

4. Marketing, Events & Customer Experience

  • Drive in-store marketing efforts to increase footfall and sales.
  • Plan and execute monthly events to engage customers and enhance brand presence.
  • Ensure effective visual merchandising and high service standards.
  • Handle customer issues promptly and professionally.

5. Team Leadership & Shift Management

  • Lead, coach, and develop store managers and team members.
  • Oversee recruitment, onboarding, and workforce planning.
  • Ensure proper shift scheduling and daily handovers for smooth operations.
  • Foster a positive, service-driven team culture.

Requirements

  • Bachelor’s degree in Business, Retail Management, or a related field.
  • 8–10 years’ experience in retail, with at least 5 years in a senior leadership role.
  • Experience managing large-format or 24-hour operations is an advantage.
  • Strong background in retail operations, P&L, and team leadership.
  • Familiarity with mall tenancy matters and lease agreements.
  • Excellent problem-solving, communication, and organizational skills.
  • Willing to work flexible hours and manage rotating shifts.
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