Delivery Service Manager

Type: Full-Time     Category: Information Technology Professional Services Programming
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Job Description

Role: Delivery Service Manager

Work location: Bandar Sunway

Job Responsibilities & requirements:

  • Understand and own every aspect of the service delivery, governance and performance.
  • Face to the business for operational services and the initial single point of contact and escalation for operational service issues.
  • Responsible for driving continuous improvements to facilitate “good enough” team output and elevating overall service experience.
  • In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner.
  • Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output and cost.
  • May act as squad lead for run squads (ops or devops).
  • Minimum 8 years of experience of application ops management/ service management.

Send your updated resume to azyan(AT)synlog.net or whatsApps to +60126011002

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