Role: Delivery Service Manager
Work location: Bandar Sunway
Job Responsibilities & requirements:
- Understand and own every aspect of the service delivery, governance and performance.
- Face to the business for operational services and the initial single point of contact and escalation for operational service issues.
- Responsible for driving continuous improvements to facilitate “good enough” team output and elevating overall service experience.
- In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner.
- Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output and cost.
- May act as squad lead for run squads (ops or devops).
- Minimum 8 years of experience of application ops management/ service management.
Send your updated resume to azyan(AT)synlog.net or whatsApps to +60126011002