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Service Desk Agent - Mandarin Speaker


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Job ID:

19862

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Admin, Clerical, Information Technology

Salary:

RM3,500.00 per month
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Job Views:

82

Employment Type:

Full-time

Posted:

19.08.2019
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Job Description:

NOW HIRING!

Position as Service Desk Agent ( Mandarin Speaker)

Location: Petaling Jaya (Plaza 22)
Salary: RM 3,000 - RM 3,800

Job Descriptions
  • To provide a single point of contact for users,
  • Deals with management of both routine and non-routine incidents and requests.
  • Provision of 1st line support for incidents.
  • Takes ownership for listening to and understanding basic customer problems
  • Asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are ‘beyond them’ and escalates so they can be resolved
Job Requirement
  • Minimum 1 year of experience, more is an added advantage
  • Problem solving skills
  • Language : English & Mandarin
  • Project Operations Hour : 24/ 7 (9 Hours work) with rotating shift with 2 days off in a week.
  • Fresh graduate with Mandarin speaker skills prefer to able.
  • PMP Certified ( Added Advantage)
Send your updated resume to azyan(AT)synlog.net or whatsApps to 0164739007
Apply or contact for info: