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Telemarketing Consultant - Nusajaya


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Nusajaya, JHR, Malaysia


Customer Service-Support, Product Promotions, Sales-Marketing


1500 - 1900 per month

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Job Description:

  • Focus on voice channels to retrieve and revert to customer queries and in parallel to take ownership of issues and concerns of customers.
  • Maintain the balance in between a customer’s requirements and business objectives and able to demonstrate sales and marketing techniques.
  • Articulate and demonstrate information related to the products and/or any other tasks assigned to you from time to time.
  • Professionally handle high volume of inquiries from clients and customers.
  • Be accountable for meeting individual (KPIs) and team goals. 
  • Understand and deliver business strategies and improve customer services and guide them for execution of self-service options.
  • Continuously identify work process improvements and communicate with Team Leaders and/or Managers.
  • Demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Individuals with excellent command of English & Bahasa Malaysia (Both spoken & written).
  • Experience in Customer Service / Telemarketing roles is desirable, but NOT a must.
  • Past working experience in Contact / Call Center preferred, but NOT a must.
  • Candidate must possess a minimum of STPM / Diploma or higher in any field.
  • Positive attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Normal working hours (9:00AM - 6:00PM), 5.5 working days in a week
  • Willing to work in 1 Medini Hub, Nusajaya, Johor
  • Basic Salary + Allowance + Attractive commission + EPF & Socso + Medical Claim + Annual Leave
  • 1 year fixed term contract - Renewable on yearly basis (Based on performance)
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