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Customer Service Advisor - Korean Native


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Job ID:

18556

Location:

Bayan Baru, PNG, Malaysia

Category:

Customer Service-Support
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Job Views:

122

Employment Type:

Full-time

Posted:

28.03.2019
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Job Description:

Job : *KOREAN NATIVE CUSTOMER SERVICE ADVISOR*
Location: Bayan Baru, Penang
Salary : RM6600 - RM8600


*MUST HAVE* 
Bachelor Degree or Diploma + 5 years of working experience (for visa purpose)
-Native Korean speaking skill

*OTHERS/ADVANTAGES*
none

*RESPONSIBILITIES*
Provide technical and customers' support through voice & non-voice channels.
-Response to customers' inquiries and questions based on knowledge acquired.
-Handle upset customers' inquiries positively and professionally.
-Demonstrates effective writing skills.
-Response effectively in moderate stressful situations.
-Meet all key performance indicators set by the company and client
-Adhered to any given work schedules including public holidays
-Responds to escalated and unresolved calls from less experienced advisors.
-Participate in additional training courses as and when required.
-Perform all other related duties that may be assigned from time to time.
-Provide effective team support to the superior and team members
-Adhered to Company's rules and regulations throughout the employment service.
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