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Policy Advisor


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Job ID:

18394

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Admin, Consultancy, Customer Service-Support

Salary:

RM4,000.00 per month
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Job Views:

327

Employment Type:

Full-time

Posted:

08.03.2019
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Job Description:

*Policy Advisor- Mandarin and Cantonese Speaker (Hong Kong Based)*
Location: Cyberjaya/ Kuala Lumpur
Salary: RM 4,000

Job Summary
  • Handles inbound calls on customer enquiries and complaints regarding all activities in Vitality business process such as membership issues/dispute, rewards points and health device issues. 
  • Handles broker enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims;
  • Reports problems, potential crisis and complaint to different layers of Vitality Team for service improvement.
  • Provides advice to Customer Service Representatives (CSR) on handling broker enquiries
Job Requirement
  • Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any fields with minimum 3 years working experience in a call centres.
  • Knowledge in Insurance will be added advantages
  • Excellent converse in Mandarin and Cantonese is MUST.
  • Strong interpersonal skills.
Those who are interested kindly share your updated profile to azyan(AT)synlog.net
Apply or contact for info: