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Guest Ambassador/Customer Service Rep


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Job ID:

17989

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Customer Service-Support, Hospitality-Tourism

Salary:

1500 - 3000 per month
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Job Views:

1230

Employment Type:

Part-time, Full-time

Posted:

31.12.2018
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Job Description:

Responsibilities

  • Ensure accurate and efficient running of reception including check in/out procedures
  • Respond to guest queries in a timely and efficient manner
  • Ensure that Operation Managers are kept fully aware of any relevant feedback from guests and/or other departments
  • Manage, record and resolve promptly on guest complaints
  • Demonstrate a high level of customer service at all times
  • Cleanliness and housekeeping audit prior guest arrival
  • Managing the Operation Manager role in their absence
  • Assist with other departments, when necessary

Requirements

  • At least 1 year working experience in hospitality industry or customer service related
  • Google Sheets, Docs and other equivalent computer skills are compulsory
  • A team player with high commitment and able to perform under pressure
  • Ability to work independently
  • Excellent interpersonal and communication skills
  • Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are key components
  • Good command in Mandarin is needed
  • Be comfortable working independently as well as part of a team
  • Pro-active entrepreneurial attitude

Location: Bangsar
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