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Guest Ambassador


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Job ID:

16015

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Hospitality-Tourism

Salary:

RM1,400.00 per month
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Job Views:

605

Employment Type:

Full-time

Posted:

04.05.2018
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Job Description:

Responsibilities

  • Ensure accurate and efficient running of reception including check in/out procedures
  • Respond to guest queries in a timely and efficient manner
  • Ensure that Operation Managers are kept fully aware of any relevant feedback from guests and/or other departments
  • Manage, record and resolve promptly on guest complaints
  • Demonstrate a high level of customer service at all times
  • Cleanliness and housekeeping audit prior guest arrival
  • Managing the Operation Manager role in their absence
  • Assist with other departments, when necessary

Requirements

  • At least 1 year working experience in hospitality industry or customer service related
  • Google Sheets, Docs and other equivalent computer skills are compulsory
  • A team player with high commitment and able to perform under pressure
  • Ability to work independently
  • Excellent interpersonal and communication skills
  • Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are key components
  • Good command in English and Mandarin

Please send your CV to rebecca.ho(AT)victoriahome.co with the subject title of the position you are applying for. We look forward to your applications!

Apply or contact for info: