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Customer Relation


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Shah Alam, SGR, Malaysia


Customer Service-Support

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Job Description:

Job Responsibilities:-
  • To asisst all walk-in & appointment customers with their enquiries and complaints.
  • To monitor phone calls and make sure calls are answered within three rings.
  • To provide information on current promotions or products.
  • To monitor and prepare reports.
  • Follow up with customer after service (3 days after service and 3 months after service).
  • Maintaining customer data for sales and after sales to be used for any promotional campaign.
  • To conduct customer satisfaction survey at branches.
  • To assist branch activities in achieving excellent service standard in line with company requirements.
  • To prepare “Thank You” letters to customers.
  • To ensure on the cleanliness of the customer’s waiting area, service reception and toilet.
  • Ad hoc tasks.
Job Requirements:-
  • Candidate must possess at least a Diploma in any field.
  • Candidate must have face to face customer service working experience.
  • Candidate with 2 years of related working experience will has additional advantage.
  • Candidate must be able to cope with pressure and minimum supervision.
  • Candidate must be able to work on alternate Saturday.
  • Proficiency in Microsoft Office Applications.
  • Candidate must be able to communicate well in Bahasa Malaysia and English, both verbal and written.
  • Only open for Malaysian applicants.
Salary: Negotiable based on working experience.

Lcoation: Section 17, Shah Alam.

To apply, please send your full updated resume to career(AT), with subjuect title: "Application for Customer Relation"