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Customer Service - Mandarin Speaker


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Job ID:

16352

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Customer Service-Support

Salary:

RM2,800.00 per month
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Job Views:

158

Employment Type:

Full-time

Posted:

28.06.2018
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Job Description:

Requirements :
  • Candidate must possess at least a SPM/Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Fresh graduates are welcomed.
  • Preferable 1 year in customer service/sales
  • Experience in IT/BPO Industry is optional
  • Experience with Customer Relationship Management (CRM) tool is optional
  • Excellent communication skills both verbal and written in Chinese and English
  • Working location at KL Sentral, Malaysia
  • Ability to work well on your own and also as part of a team
Responsibility:
  • Short Role Description
  • Provide a high quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value, and overall satisfaction with client hardware and digital content
  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  • Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market.
Responsibilities:
  • Provide outstanding customer service to users over phone, e-mail, and/or live chat regarding product selection, services and issues.
  • Pro-actively develop innovative ideas to drive process, product and support improvements towards client.
  • Ability to speak in mandarin and support Taiwan Market.
  • Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
Benefits: 
  • 3-weeks Training will be provided
  • Permanent role
  • Free meal & drinks
  • Annual leave - 14 days
  • Medical & Hospitalization Leave
  • Medical Coverage/ Reimbursement
  • International working environment
  • Employee referral program
  • Rest/play area
Working Location :
Menara One Sentrum (KL Sentral Station) or Ampang Park LRT Station

​Working Days :
Five days(Replacement leave for public holiday)
Including Public Holiday, Chinese New Year and weekend

Send application to Joanne.sek(AT)sellbytel.com