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Customer Relation


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Job ID:

16184

Location:

Shah Alam, SGR, Malaysia

Category:

Customer Service-Support

Salary:

Negotiable based on working experience per month
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Job Views:

156

Employment Type:

Full-time

Posted:

04.06.2018
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Job Description:

Job Responsibilities:-
  • To ensure all walk-in & appointment customer are greeted and assisted pleasantly with their enquiries and complaints.
  • To monitor phone calls and make sure calls are answered within three rings.
  • To provide information on current sales/service promotion or products.
  • To monitor and prepare reports to Head of After Sales, Service Manager and Customer Care Department.
  • Follow up with customer after service (3 days after service and 3 months after service).
  • Maintaining customer data for sales and after sales to be used for any promotional campaign.
  • To conduct customer satisfaction survey at branches.
  • To assist branch activities in achieving excellent service standard in line with company requirements.
  • To prepare “Thank You” letters to customers.
  • To ensure on the cleanliness of the customer’s waiting area, service reception and toilet.
  • Ad hoc tasks.
Job Requirements:-
  • Candidate must possess at least a Diploma in any field.
  • Candidate with 2 years of related working experience will has additional advantage.
  • Preferable candidate with related working experience in Automotive industry.
  • Must have exposure in face to face customer service.
  • Candidate must be able to cope with pressure and minimum supervision.
  • Candidate must be able to work on alternate Saturday.
  • Proficiency in Microsoft Office Applications.
  • Candidate must be able to communicate well in Bahasa Malaysia and English, both verbal and written.
  • Only open for Malaysian applicants.
Salary: Negotiable based on working experience

To apply, kindly send in your updated resume to career(AT)isuzu.net.my, with subject title: "Application of Customer Relation"