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Customer Care Officer - Mandarin


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Job ID:

14923

Location:

Klang, SGR, Malaysia

Category:

Customer Service-Support

Salary:

2200 - 3300 per month
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Job Views:

397

Employment Type:

Contract

Posted:

18.12.2017
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Job Description:

  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure.
  • Participate in ad hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  • Any other duties assigned by the team leader.
  • Would need to do cross selling & education on client products & services.

REQUIREMENTS

  • Positions are open for SPM/STPM/Diploma/ Degree holder.
  • Must be able to work on shift.
  • Customer orientated with good interpersonal and communication skills.
  • Passionate and enthusiastic about customer service.
  • Effective team player with pleasant disposition and personality.
  • Good written and verbal communication in both English and Mandarin.
Interested candidates can submit resume to kin.mun.hoong(AT)ncsglobaltech.com