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Contact Centre Specialist


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Job ID:

14205

Location:

Kuala Lumput, KUL, Malaysia

Category:

Customer Service-Support

Salary:

2200 - 2500 per month
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Job Views:

522

Employment Type:

Full-time

Posted:

22.08.2017
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Job Description:

Requirements

 

  • Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma of Professional Certs in any field;
  • Fresh graduates/ entry level applications are encourages to apply;
  • Experience in providing direct support to end-users either in customer service or corporate help desk are also encouraged to apply;
  • Preferably with minimum 1year of working experience in customer service line/ telemarketing/ CRM user.
  • Able to work rotating shifts including 24x7;
  • Speak, read and write proficiently in English, Bahasa Malaysia and Mandarin is a must; Fluency in other languages and dialects in an advantage;
  • Possess strong customer focus and passion to provide an outstanding level of service;
  • Outstanding communication and interpersonal skills;
  • Pleasant telephone/ communication manners/ ethics;
  • Ability to handle a large volume of telephony/ email enquiries;
  • Good organizational and priority management skills;
  • Ability to handle difficult situation while remaining calm;
  • Proficient in Microsoft Words and Excel, must be computer literate
  • A problem solver with logical thinker.

 

Responsibilities

 

  • Attend to all inbound and outbound calls/ emails/ chats assigned within expected timeline. Maximizing opportunities to upsell or cross-sell company products and services while ensuring efficient and courteous to our customers;
  • Identify and handle customer inquiries completely and accurately to the satisfaction of the customer, without compromising company’s guideline and ethics;
  • Follow up on customer’s orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery;
  • Manage customer relationships and maintain customer database;
  • Analyze trend through data accumulated and churn it into sales insight;
  • To possess strong sense of ownership to complete tasks within deadline;
  • To participate and be a good team player in meeting overall team processing and business performance;
  • Performing other duties assigned by reporting manager or management team.
 

Benefit

 

  • Medical 
  • Miscellaneous Allowance 
 
Bangsar South, KL.

Interested candidates, kindly email your CV to hrctos(AT)yahoo.com