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Customer Service - Indonesian Language


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Job ID:

12492

Location:

, KUL, Malaysia

Category:

Customer Service-Support

Salary:

RM3,500.00 per month
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Job Views:

464

Employment Type:

Full-time

Posted:

18.01.2017
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Job Description:

Responsibilities:
  • Handle inbound and outbound customer service related calls for members and health care providers.
  • Research and resolve inquiries regarding the status of a claim, benefit inquiry, eligibility as well as all other relevant information requests regarding a member’s benefit coverage.
  • Entry of all customer service related information into the company’s CRM tools.
  • Processing and management of all provider and member non-voice inquiries (post, email and fax).
  • Performance of all customer service related tasks according to the company’s service level standards.
  • Transfer of select inquiries to the appropriate person or department as indicated by management.
  • Properly document and update call and complaint logs as well as generate activity reports on a daily, weekly, monthly, quarterly and annual basis.
  • Member concierge and provider appointment scheduling services based on program eligibility.
  • Perform authorizations for simple outpatient, dental and health care screening benefits based on coverage and member eligibility.
  • Coordination of member’s health care needs (according to benefit plan) domestically and regionally.
  • Make recommendations for process improvements to benefit the company, staff, members and providers.
  • Other tasks in support of the company’s customer service related objectives.
MUST be Able to speak in BAHASA INDONESIA.

Send application to thilaarularasu[AT]gmail.com